Terms of Service

1. Introduction

These Terms of Service ("Terms") govern access to and use of Accordix (the "Service"), provided by Anton Desiatnykov ("Accordix", "we", "us"). By creating an account or using the Service you agree to these Terms. Accordix is a business-to-business service; these Terms are written for business customers.

2. Definitions

• Service — the Accordix website and application.
• Customer — the organization (business or accounting firm) on whose behalf an account is used.
• User — an individual who accesses the Service under a Customer account (a business member or an accountant).
• Customer Content — documents, files, and data uploaded to or generated within a Customer's workspace.
• DPA — the Data Processing Agreement.

3. Eligibility and authority

You must be at least 18 years old and able to enter into a binding contract. By creating an account or using Accordix on behalf of an organization, you represent that you are authorized to bind that organization to these Terms and the Data Processing Agreement.

4. Account registration and security

You must provide accurate registration information and verify your email address. You are responsible for keeping your credentials confidential and for activity under your account. Notify us promptly at security@accordix.sk if you suspect unauthorized access. The Service does not currently offer multi-factor authentication or self-service password reset (see the Security page).

5. Description of the Service

Accordix helps accountants request, collect, and organize documents from their clients: a shared inbox for incoming documents, document requests with reminders, and tracking of which documents are still missing for a period. Documents can also arrive through supported intake channels (for example a per-organization intake email address and, where enabled, a WhatsApp intake channel).

6. What Accordix is not

Accordix is not an accounting system, ERP, tax filing tool, payroll system, certified electronic archive, legal archive, qualified trust service, or replacement for statutory accounting records retention. Customers remain responsible for verifying accounting, tax, payroll, legal, and record retention obligations that apply to them. Accordix does not submit documents to any government authority and does not provide accounting, tax, or legal advice.

7. Customer responsibilities

The Customer is responsible for: the accuracy and lawfulness of Customer Content; having a valid legal basis for uploading personal data; configuring access for its Users; verifying extracted or classified information before relying on it; and meeting its own statutory record-retention and accounting obligations. Information that Accordix extracts or classifies from documents is provided as an aid and may be incomplete or incorrect; it is not authoritative until the Customer has reviewed and confirmed it.

8. Uploaded documents and Customer Content

As between the parties, Customer Content belongs to the Customer. The Customer grants us the limited rights needed to host, process, and display Customer Content in order to provide the Service. We process personal data within Customer Content as a processor under the DPA.

9. Acceptable use

You agree not to: upload unlawful content or content you have no right to upload; attempt to access another organization's data; probe, scan, or disrupt the Service; upload malware; or use the Service to send unlawful communications. We may suspend access to address a material breach or a security risk.

10. Third-party services and integrations

The Service relies on third-party providers (for example hosting and email delivery) listed on our Subprocessors page. Where you enable an optional intake channel (such as WhatsApp), the relevant third-party provider's own terms also apply to your use of that channel.

11. Fees and payment

The Service is currently offered free of charge; paid plans are not yet available. If we introduce fees, we will publish the applicable fees, billing cycle, taxes, and payment terms here and obtain your agreement before charging you.

12. Trials and pilot access

Pilot or beta access may be offered free of charge. Pilot features may change, be incomplete, or be discontinued. We will use reasonable efforts to protect Customer data, but pilot access should not be treated as a production-certified accounting archive or legal records retention service.

13. Availability and changes to the Service

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, add, or remove features over time. We do not currently offer a contractual uptime commitment.

14. Security

We apply reasonable technical and organizational measures designed to protect Customer Content, described — together with their limitations — on our Security page. No system can be guaranteed to be completely secure.

15. Data protection and the DPA

Our processing of personal data within Customer Content is governed by the Data Processing Agreement, which forms part of these Terms. Our processing of data for which we are a controller is described in the Privacy Policy.

16. Intellectual property

We and our licensors retain all rights in the Service, including its software, design, and trademarks. These Terms do not grant you any rights in the Service except the limited right to use it in accordance with these Terms.

17. Confidentiality

Each party may receive confidential information from the other. Each party will protect the other's confidential information using reasonable care and use it only to perform under these Terms. These obligations do not apply to information that the receiving party can show is or becomes public through no fault of its own, was lawfully known to it without a duty of confidence, was independently developed without use of the other's confidential information, or is rightfully received from a third party without restriction; nor do they prevent a disclosure required by law, provided the receiving party gives reasonable notice where lawful. These confidentiality obligations survive termination of these Terms for three (3) years, and for as long as the information remains a trade secret in the case of trade secrets.

18. Disclaimers

To the extent permitted by applicable law, the Service is provided "as is" and "as available", and we exclude all warranties, conditions, and guarantees of quality, whether statutory or implied, to the extent they may lawfully be excluded under the law governing these Terms. In particular, we do not warrant that the Service will be uninterrupted, error-free, or fit for any particular purpose, that it will meet every requirement, or that extracted or classified data will be accurate. This does not affect statutory rights that cannot be excluded under applicable mandatory law. Accordix does not provide accounting, tax, or legal advice.

19. Limitation of liability

To the maximum extent permitted by applicable law, and given the business-to-business nature of the Service: neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and each party's total aggregate liability arising out of or related to these Terms is limited to the greater of (a) the total fees paid by the Customer for the Service in the twelve (12) months preceding the event giving rise to the liability and (b) one hundred euros (€100).

The limitations in this section do not apply to: (a) death or personal injury caused by a party's negligence; (b) fraud or fraudulent misrepresentation; (c) the Customer's breach of Section 9 (Acceptable use) or of its indemnification obligations under Section 20; (d) either party's breach of its confidentiality obligations under Section 17; (e) a data subject's rights and either party's liability to a data subject under Article 82 GDPR or other applicable mandatory data protection law; or (f) any other liability that cannot be limited or excluded under applicable mandatory law.

20. Indemnification

The Customer will defend, indemnify, and hold harmless Accordix against third-party claims, and reasonable costs and damages finally awarded or agreed in settlement, to the extent arising from: (a) Customer Content, including a claim that Customer Content is unlawful or infringes a third party's rights; (b) the Customer's breach of Section 9 (Acceptable use); or (c) the Customer's use of the Service in violation of applicable law. This does not apply to the extent a claim arises from Accordix's own breach of these Terms. Accordix will notify the Customer of the claim, allow the Customer to control the defence (provided the Customer does not settle in a way that imposes a non-indemnified obligation on Accordix without its consent), and provide reasonable cooperation at the Customer's expense.

21. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate access for material breach, legal requirement, or a serious security risk, with notice where practicable. We may also discontinue a free pilot with reasonable notice.

22. Export and deletion after termination

After termination, the Customer may request export and deletion of its data as described on the Data Export & Deletion page, subject to the windows and limitations stated there. The Customer remains responsible for retaining its own accounting records for any legally required period.

23. Governing law and disputes

These Terms are governed by the laws of the Slovak Republic, without regard to conflict-of-laws rules. The courts competent for the Slovak Republic have jurisdiction, unless mandatory law provides otherwise.

24. Changes to these Terms

We may update these Terms from time to time. We will update the "Last updated" date and, for material changes, take reasonable steps to notify Customers in advance. For changes that materially reduce Customer rights or materially increase Customer obligations — including changes to the Data Processing Agreement — we will give reasonable prior notice, and the Customer may terminate the affected Service before the change takes effect if it does not agree. Continued use after a non-material update, or after the notice period for a material update, constitutes acceptance to the extent permitted by law.

25. Contact

Questions about these Terms: support@accordix.sk. Legal entity: Anton Desiatnykov, sole trader, Agátová 3460/7F, 841 01 Bratislava-Dúbravka, Slovak Republic, IČO 57 025 991, DIČ 3122289764 (not registered for VAT), č. živnostenského registra 110-355749.